White-labelled claim scoping for one of Australia's largest insurance builders.
One of Australia's largest insurance builders runs our insurance claim scoping service live in production in Western Australia — AI-assisted scopes of works generated from virtual inspection data, priced against WA trade rates, delivered on the builder's own letterhead, and reviewed by a construction professional before every delivery.
A national claims operation.
A WA scoping bottleneck.
The client is one of Australia's largest insurance builders — the contractor an insurer appoints to repair damaged homes once a claim is accepted. In Western Australia, every accepted claim needs a costed scope of works: what gets repaired, what gets replaced, which trades are required, and what it costs — line by line, room by room, defensible to the insurer and the loss adjuster.
Writing those scopes is skilled estimating work, and it sits on the critical path of every claim. The longer a scope takes, the longer the policyholder waits, the longer the insurer's claim stays open, and the longer the builder carries the file without starting repairs.
The builder engaged Connected Projects to take on claim scoping in WA as a white-labelled service: we generate and review the reinstatement scope, and it goes out on the builder's letterhead, in the builder's name. The engagement is live in production today — not a trial.
Engagement at a glance
- ClientMajor national insurance builder
- RegionWestern Australia
- Work typeInsurance claim scoping
- StatusLive in production
- Delivery modelWhite-label, client letterhead
- Turnaround target24 hours, inspection to scope
- Review modelExpert review, every delivery
Scoping sat on the critical path
of every single claim.
Insurance repair work is won and lost on scoping: it has to be fast enough for the insurer's expectations, consistent enough to survive adjuster scrutiny, and presented under the builder's own brand.
Every day of scoping delayed repairs
A claim can't move to repair until the scope is written, priced and accepted. Manual scoping — estimator visits, measuring, photographing, pricing, formatting — consumed days per claim, with the policyholder living in a damaged home and the insurer's open-claim clock running the whole time.
Inconsistent scopes invite scrutiny
Different estimators scope the same damage differently — different line items, different rates, different trade bundling. Inconsistency is exactly what loss adjusters query, and every query adds a round trip of correspondence before repairs can start.
The brand had to stay the builder's
The builder's relationships with insurers are built on its own name. Outsourcing scoping only works if the deliverable is indistinguishable from in-house work — the builder's letterhead, the builder's branding, the builder's document standards, on every scope.
AI inspection inputs, a WA-calibrated
pricing engine, and a human review gate.
The engagement runs on our production insurance-scope engine — the same pipeline behind our insurance claim scoping service — fed by AI-powered virtual inspection data and gated by expert review before anything reaches the client.
AI virtual inspection inputs
Scopes are generated from virtual inspection scan data capturing room-by-room measurements and damage notes. As Australia's exclusive Yembo AI partner, we work from inspection data with Yembo-reported 98.5% measurement accuracy — read more on our technology page.
WA-calibrated pricing engine
Every scope is priced with trade rates calibrated for Western Australia, minimum-callout logic so small jobs aren't under-priced, and same-trade bundling across rooms so the painter isn't costed three separate times. The pricing logic is applied identically on every claim.
White-labelled deliverables
Branded Word and Excel deliverables are generated automatically as white-label deliverables — the builder's letterhead, the builder's colours, the builder's name. Nothing in the document points back to Connected Projects.
Expert review before every delivery
Nothing ships straight from the engine. A construction professional reviews every scope before it reaches the builder — human-in-the-loop review through a structured processing → review → approve / request-changes workflow with revision tracking, so every change is recorded rather than hand-edited.
From claim inspection to letterhead-ready scope.
Every claim moves through the same six steps — that consistency is what keeps scopes defensible under adjuster scrutiny.
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Claim and inspection data in
The builder supplies the claim details and the virtual inspection scan for the property — room measurements, damage notes and supporting imagery captured at the inspection.
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The engine parses the property
The insurance-scope engine normalises the scan into room-by-room data — what was measured, what was damaged, and what the repair methodology needs to address in each space.
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Trade-based pricing applied
Repair line items are priced against WA-calibrated trade rates, with minimum-callout logic for small quantities and same-trade work bundled across rooms — the same rules on every claim, every time.
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Deliverables generated on the builder's letterhead
The scope of works Word document and pricing Excel workbook are generated automatically in the builder's branding — ready to go to the insurer or loss adjuster as the builder's own work.
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Expert review and sign-off
A construction professional reviews the full package — scope coverage, methodology, pricing — before delivery. Change requests re-enter the engine as a tracked revision rather than a manual edit.
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Scope delivered, claim-ready
The builder receives the reviewed, costed scope — typically within 24 hours of inspection — and the claim can move to acceptance and repair.
Faster scopes, one consistent method,
and the builder's brand on every page.
The engagement is judged on workflow outcomes the builder can verify claim by claim against its own in-house process.
Scopes returned within the 24-hour target
The engagement works to a typical 24-hour inspection-to-scope turnaround — compressing the scoping step that previously consumed days at the front of every claim.
One method across every claim
Every scope is produced by the same engine applying the same WA trade rates, callout logic and bundling rules — removing the estimator-to-estimator variance that invites adjuster queries.
The builder's brand, untouched
Every deliverable goes out on the builder's letterhead as the builder's own work. Insurers and policyholders see one brand — the one they appointed.
Expert sign-off on every delivery
No scope reaches the builder without review by a construction professional, with change requests handled through a tracked revision loop rather than untraceable edits.
Defensible, line-by-line scopes
Each scope itemises the repair room by room and trade by trade against recorded inspection data — giving the builder a clear evidentiary basis when a line item is queried.
A production service, not an experiment
This engagement is live in production: real claims, real insurer deadlines, real deliverables going out under the builder's name — the strongest evidence the workflow holds up commercially.
Could this work for your portfolio?
If your team scopes insurance repair claims in Western Australia — as an insurance builder, restoration contractor or loss adjusting panel — the same structure applies: start with a defined batch of real claims, white-labelled deliverables, and your own process as the benchmark. Explore the insurance claim scoping service, see how the same engine handles SOR vacancy scoping, or talk to us about a scoped pilot.
This case study is anonymised. Client named with permission only — references available on request.