From void inspection to costed SOR scope in 24 hours.
Vacancy make-good scope of works for social housing and head-maintenance-contract teams across Western Australia. Baseline SOR and inspection data in — a revised, fully costed SOR scope of works and a line-by-line delta report out, expert-reviewed before every delivery.
Void turnaround is a KPI.
Void property scoping is the bottleneck.
Every day a void property sits unscoped is a day of lost rent for the housing provider and a day of KPI pressure for the contractor. The scoping step is where most of that time disappears.
Turnaround KPIs that don't wait
Head maintenance contracts for government housing carry hard void-turnaround targets. When a scope takes days to write, check and price, the make-good trades start late — and the KPI clock has been running since the tenant vacated.
Scoping variance between supervisors
Two supervisors walking the same void property rarely write the same scope. One bundles, one itemises; one catches the failed rekey, one doesn't. Inconsistent scopes mean disputed claims, rework, and rates applied differently across the portfolio.
Manual baseline reconciliation
The baseline SOR says one thing; the property says another. Reconciling hundreds of schedule-of-rates line items against what the inspection actually found is slow, error-prone spreadsheet work — and it's repeated on every single void.
Baseline in. Inspection in.
Revised scope and delta report out.
Our SOR delta engine does the reconciliation work that normally consumes a supervisor's afternoon — line by line, on every property, the same way every time.
Baseline SOR + inspection data in
You supply the baseline scope from your head maintenance contract and the void inspection data — a Yembo AI scan, FastField forms, or structured photos with room notes. We can also run the Yembo capture for you.
AI delta engine compares line by line
The engine reconciles every baseline line item against what the inspection actually found, applying your contracted SOR rates, minimum-callout logic and same-trade bundling across rooms. Each line is classified four ways:
Revised scope + delta report out
A construction professional reviews every output before it leaves us. You receive a costed, revised SOR scope of works plus a full delta report showing exactly what changed against baseline and why — typically within 24 hours of inspection.
One workbook. One report.
Zero reconciliation left to do.
Every job returns a four-sheet Excel workbook built for claiming and audit, plus a narrative Word report for the file:
Summary
Job header, property reference, totals by trade, and counts of kept, removed, modified and added lines — the one-glance view for approvers.
Revised Scope
The full costed scope of works: every SOR code, description, quantity and contracted rate, ready to drop into your claiming workflow.
Delta Report
Line-by-line baseline-versus-inspection comparison with each change classified keep / remove / modify / add — the audit trail for every dollar moved.
Room Notes
Room-by-room inspection observations tied back to the scope lines they triggered, so a reviewer can trace any item to its evidence.
| SOR Code | Description | Qty | Line Total | Delta |
|---|---|---|---|---|
| PNT-014 | Patch & paint walls — bedroom 2 | 18m² | $642.60 | KEEP |
| FLR-022 | Replace vinyl planks — kitchen | 11m² | $891.00 | MODIFY |
| DOR-006 | Rehang internal door — hallway | 1ea | $0.00 | REMOVE |
| LCK-001 | Rekey entry locks — full set | 1ea | $284.50 | ADD |
| CLN-009 | Full vacate clean incl. wet areas | 1ea | $418.00 | KEEP |
Sample codes, quantities and values shown for illustration only — not a real property.
See a delta report on one of your own voids.
Send us a baseline SOR and an inspection — we'll show you the output on a real job.
Built for assessors standing in the property.
Vacancy scoping happens in the field — often in properties and regions with no mobile reception. Our assessor app is built for exactly that reality.
- ✓ Offline-capable — the app works without reception and syncs automatically when the assessor is back online. No lost jobs, no re-entry.
- ✓ Confirm or flag per job — assessors review each revised scope on their device and either confirm it or flag it back for review, with their decision logged against the job.
- ✓ Full review surface — line-level changes, cost impact and deliverable files are visible at confirmation, so sign-off is informed, not rubber-stamped.
- ✓ Expert review before delivery — every job passes through our processing-review-approve workflow with revision tracking before it reaches your client.
Illustrative example
Piloted on a live WA government housing portfolio.
This isn't a concept page. The SOR delta engine, assessor app and review workflow described above are in production.
Multi-property vacancy make-good pilots, live with housing-sector organisations
Run across real social housing portfolios: baseline SOR scopes and void inspection data in, revised scopes and line-by-line delta reports out — each one passing through expert review before delivery, with field assessors confirming or flagging jobs from the offline-capable app.
Client details anonymised under engagement confidentiality terms.
See the deliverables before you commit to anything.
Request the SOR vacancy scoping sample pack: the four-sheet delta workbook (Summary, Revised Scope, Delta Report, Room Notes) and the narrative Word report, built on sample data — so your contract and claims teams can see exactly what lands in their inbox on a real void.
Thanks — we'll email your pack to you shortly.
It comes from logan@connectedprojects.net.au — check your spam folder if it hasn't landed.
SOR vacancy scoping, answered.
The questions head-contract managers, contract administrators and housing asset teams ask us most.
What is an SOR scope of works?
An SOR (schedule of rates) scope of works is a costed list of repair and refurbishment line items priced against the pre-agreed rates in a head maintenance contract, rather than individually quoted. In government and community housing, every vacancy make-good is scoped this way: each task — patch and paint, rekey, floor coverings, cleaning — maps to an SOR code with a contracted rate. The scope defines exactly what work is claimable on a void property, so accuracy directly affects both turnaround time and cost recovery.
Do you work with our existing head maintenance contract rates?
Yes — that is the core of the service. Your contract's schedule of rates is the baseline: the engine prices every line item against your existing SOR codes and contracted rates, so the revised scope drops straight into your normal claiming workflow. We don't impose our own rate book. If your contract includes regional loadings or zone multipliers, those carry through because pricing is always taken from the schedule you supply.
How are regional WA rates handled?
Pricing always comes from the schedule of rates you operate under, so regional zone rates, loadings and travel allowances defined in your head maintenance contract are applied exactly as written. Where a contract uses separate rate schedules for metropolitan and regional WA, the correct schedule is selected per property. Our engines are calibrated for Western Australian trade rates, and the delta report shows the rate applied on every line, so regional pricing is fully auditable.
What inspection data do you accept?
We accept Yembo AI scan data, FastField inspection forms, and structured photo sets with room-level notes. As Australia's exclusive Yembo AI partner we can also run the inspection capture for you — a guided smartphone video walkthrough that Yembo reports measures rooms to 98.5% accuracy. Whichever source you use, the engine normalises it into room-by-room condition data and compares it against the baseline SOR line by line.
How is tenant and property data secured?
Property and tenancy information is used solely to produce the scope deliverables for that job, and access is limited to the assessment and review team working on it. Engagements with government housing portfolios run under the confidentiality and data-handling requirements of your head contract, agreed in writing before any data is exchanged. Reporting and case-study material is always anonymised — our published pilot results name no agency, contractor or address.
What does a pilot look like?
Our standard engagement starts with a scoped pilot — typically 10–20 void properties across your portfolio. You supply the baseline SOR and inspection data for each property; we return the revised scope, delta report and Word summary for every job, with expert review before each delivery. From there, engagements move to per-job pricing and then a portfolio retainer, with commercial terms agreed per engagement.
Book a scoping pilot.
Bring your baseline SOR and your next batch of voids. We'll return revised scopes and delta reports on every property — expert-reviewed, on your rates, typically within 24 hours of inspection. Commercial terms agreed per engagement; pilots lead to per-job pricing and then a portfolio retainer.
Book a Scoping Pilot