This privacy policy describes how Connected Project Services Pty Ltd (ABN 67 670 137 809), trading as Connected Projects ("we", "us"), collects, uses, and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. What we collect
Enquiry information — when you submit our contact form or email us, we collect the details you provide: name, company, email address, phone number, and the content of your message.
Service data — when we deliver inspection, estimating, or contract administration services under an engagement, we process project information our clients provide, which may include property details, inspection imagery, and contact details of project participants.
Website analytics — we use privacy-respecting, aggregate analytics to understand how the site is used. We do not use advertising trackers.
2. How we use it
To respond to your enquiry and provide the services you request.
To deliver and improve our inspection, estimating, and contract administration services.
To send service-related communications. We will only send marketing communications with your consent, and you can opt out at any time.
3. Disclosure and third-party processors
We do not sell personal information. We share information only with service providers needed to operate our business, including:
Formspree (form processing, United States) — processes contact form submissions on our behalf.
Hosting and email infrastructure providers — used to host this website and send service email.
AI processing services — where engaged services involve AI-assisted document processing, data is processed under contractual confidentiality and is not used to train third-party models without consent.
Some providers store data outside Australia. Where they do, we take reasonable steps to ensure they handle personal information consistently with the Australian Privacy Principles.
4. Security and retention
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, and we retain it only as long as needed for the purposes above or as required by law.
5. Access, correction, and complaints
You may request access to, or correction of, the personal information we hold about you by emailing logan@connectedprojects.net.au. If you have a privacy concern, contact us first and we will respond within a reasonable time. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (oaic.gov.au).